Refund Policy

Last updated: 8 August 2026

This policy explains our position on refunds and cancellation for MedStore ERP subscriptions. Please read it before you subscribe. It forms part of our Terms & Conditions.

1. All payments are final

MedStore ERP subscription payments are non-refundable. Once a payment is processed, it is not returned — in whole or in part — regardless of how much of the billing period remains or how much of the software you have used.

This applies to first payments, renewals, upgrades, and additional store licences alike. We state it plainly so there is no confusion at the point of purchase: if you pay for a period, that payment is committed.

2. Evaluate before you pay

Because payments are final, we want you to be certain before you subscribe. Contact us at contact@codemites.com to arrange a demonstration or a trial of the Service for your pharmacy. Take the time to confirm that MedStore ERP fits how your store actually works — your billing counter, your stock practices, your reporting needs — before you commit to a paid period.

If something is unclear about what the software does or does not do, ask us. We would much rather answer questions beforehand than have you pay for something that turns out not to suit you.

3. Cancellation

You may cancel your subscription at any time, from account settings or by emailing contact@codemites.com.

Cancellation stops the next renewal. It does not refund the period you have already paid for.
Your account remains fully usable until the end of the current paid period. We do not cut off access the moment you cancel.
Periods are not pro-rated. Cancelling partway through a month or year does not produce a partial refund for the unused days.
To avoid being charged for a further period, cancel before your renewal date.

4. Failed and disputed payments

If a payment fails, we will notify you and give you a reasonable opportunity to update your payment details before access is suspended. Suspension or termination of an account for non-payment or for breach of the Terms & Conditions does not entitle you to a refund of fees already paid.

If you believe there is a genuine error in what you were charged, contact contact@codemites.com with your store name and the date and amount of the payment, and we will investigate the transaction with you.

5. Your data after cancellation

Cancelling does not immediately erase your records. Store data is retained for 90 days after a subscription ends so that you can export it or restart your subscription, and is then scheduled for deletion.

Export what you need before you cancel. The application can export reports and produce a full backup to your own Google Drive. Your pharmacy remains responsible for retaining records it is legally required to keep.

6. Your statutory rights

Nothing in this policy removes or limits any right you have under applicable law that cannot lawfully be waived, including under the Consumer Protection Act, 2019. Where such a right applies, it takes precedence over this policy.

7. Changes to this policy

We may update this policy. The version in force at the time of your payment is the one that applies to that payment.

Contact us

Questions about this document, or a request concerning your data? Email contact@codemites.com. We aim to respond within 7 business days.

MedStore ERP is operated by Codemites, Jammu & Kashmir, India.